How McKinsey's Leader Ensures Open Dialogue With His Team

What is key for the leader of an elite global consulting firm when it comes to driving the success of high-caliber teams?

Humor stands out.

"A touch of humor—such as a self-deprecating jest or a jovial moment—can significantly enhance trust, dissolve barriers, and level the playing field in a team gathering," explained Bob Sternfels, global managing partner and chairman of McKinsey & Company, in a recent communication with Business Insider.

McKinsey's Century-Long Journey

Established in 1926, this revered consulting organization nears its 100-year anniversary. Though the firm has evolved in appearance and operations over the years, its core mission and principles are steadfast, according to Sternfels, elected by the senior partners to helm McKinsey from 2021 onwards.

Renewed for another three-year leadership term in 2024, Sternfels now oversees approximately 40,000 employees, marking a 10% decline in headcount over the past year and a half.

Encouraging Genuine Conversations

Beyond humor, Sternfels believes in taking walks as an effective method to encourage candid exchanges during his visits to McKinsey's various offices globally.

"Organizing short walks with small groups aids in both invigorating the participants and genuinely understanding their thoughts," he remarked.

Additionally, Sternfels embraces the unique customs his team shares with him, such as mochi-making in Tokyo, spicy wing contests in Phoenix, and karaoke nights in Manila. These engagements cultivate a favorable atmosphere for intercommunication, especially ahead of larger meetings, he noted.

Navigating Industry Shifts

Leading McKinsey amidst significant changes in the consulting arena, particularly with AI advancements and shifting economic structures, Sternfels remains focused on adapting to these changes.

A company representative in May shed light on AI’s role in achieving new productivity peaks and the firm's intention to onboard thousands of emerging consultants within the year.

Key Focus Areas for McKinsey

Sternfels emphasizes three strategic priorities for 2025: creating tremendous client impact, exceptional employee growth, and reinforcing the firm's global stature.

McKinsey's commitment to nurturing its workforce is evident, with the organization being awarded by Time magazine as the best workplace for aspiring leaders consecutively for two years.

"We uphold a diverse and performance-driven culture—origin and background are irrelevant compared to ability," Sternfels expressed.

Growth Prospects and Challenges

Regarding future expansion, he highlighted the ongoing efforts of CEOs to manage evolving trade policies and supply chain dynamics, underscoring the importance of understanding geopolitical factors at this turning point.

As AI continues to shape productivity, it's evident that mere adoption of this technology is inadequate.

"To fully capitalize on AI, comprehensive organizational restructuring is imperative," he stated.