11 Key Phrases to Enhance Influence and Handle Workplace Awkwardness, According to Experts

Dealing with conflicts at work can be unsettling, but adeptly managing these situations is crucial for professional success, remarks Henna Pryor, a specialist in workplace dynamics.

Whether you're negotiating for a raise with your manager or responding to challenging feedback from coworkers, keeping a few essential phrases in mind can help you feel more confident and prepared when faced with an uncomfortable situation, says Pryor, the founder and CEO of the leadership coaching firm Pryority Group, located in Philadelphia.

Navigating conflict with skill enhances your reputation as calm under pressure, responsible, and capable of problem-solving. According to Pryor, this enhances your influence as more team members and peers seek your perspective and collaboration.

CNBC Make It consulted five communication specialists, including Pryor, who provided their top recommended phrases tailored for handling three typical workplace conflict scenarios:

Initiating Tough Conversations

Bringing up concerns with a colleague or superior can be intimidating, suggests Pryor. For launching a potentially sensitive discussion, use language that conveys a sense of partnership in resolving the issue.

Responding When Approached with a Problem

If someone approaches you to discuss an issue, begin by probing to understand the core problem before attempting a solution, advises a lecturer in organizational behavior from Stanford University.

Maintaining Composure During Disagreements

When tensions rise amid a work-related disagreement, consider using phrases that either lighten the mood or make the other party feel acknowledged.

Gavin notes that most conflicts in the workplace are due to differences in expectations, priorities, or incentives. By bringing these to light and discussing them effectively, resolutions can be reached that unblock progress.