Verizon Addresses Major Service Disruption with $20 Credit for Affected Users

In a move to offer some consolation, Verizon announced it would grant a $20 credit to those users who experienced issues during a recent service disruption.

Customers expressed frustration after being unable to utilize their mobile phones for calls or internet-dependent tasks due to a network failure. Verizon has decided to compensate them with a credit of $20.

"We fell short of delivering the high-level service our customers anticipate and deserve," Verizon stated in a communication with CBS News. "To mitigate the inconvenience, we're providing a $20 account credit, which can be accepted via the myVerizon app. This generally equates to several days of service. Business clients will be contacted regarding their compensation."

Verizon clarified that although the credit doesn't completely rectify the situation, it acknowledges the disruption and offers assurance of the company's commitment.

The company has resolved the outage, but advises users still facing issues to reboot their phones to reconnect to the network.

The specific reason behind the service interruption remains unidentified. However, monitoring platforms reported that approximately 180,000 users encountered network difficulties across the country.